Shipping policy

SHIPPING POLICY

At KNITTING BY LOVE, we carefully prepare and pack every order before handing it over to our delivery partner. This Shipping Policy explains how we process and deliver orders placed through our website.

1. SHIPPING WITHIN INDIA ONLY

We currently ship our products only within India.

At this time, we do not offer international shipping.

Orders can be delivered to serviceable residential and business addresses across India, subject to the availability of our delivery partners.

2. SHIPPING CHARGES

Shipping charges are separate from the product price.

The applicable shipping charge will be calculated and displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on factors such as:

  • Delivery location

  • Order size or weight

  • Number of products in the order

  • Delivery service selected

  • Other applicable logistics charges

The shipping charge applicable at the time of placing your order will be shown at checkout.

3. ORDER PROCESSING

We generally require [X–X business days] to process and prepare an order before dispatch.

As our products are handmade, certain orders may require additional preparation time.

If an order requires additional time due to the nature of the product, customisation, high order volume or other circumstances, we will make reasonable efforts to communicate the expected dispatch timeline.

Business days generally exclude Sundays and public holidays.

4. DELIVERY TIME

After your order has been dispatched, delivery generally takes approximately [X–X business days], depending on the destination and delivery partner.

Delivery timelines are estimates and are not guaranteed.

Remote locations, difficult-to-service areas, public holidays, weather conditions, courier delays and other circumstances beyond our reasonable control may result in additional delivery time.

5. ORDER TRACKING

Once your order has been dispatched, we may provide you with tracking information where tracking is available.

You can use the tracking information provided to monitor the progress of your shipment.

Please allow some time for tracking information to become active after the package has been handed over to the delivery partner.

6. ACCURATE DELIVERY INFORMATION

Customers are responsible for providing accurate and complete delivery information at the time of placing an order.

Please carefully check your:

  • Full name

  • House/Flat number

  • Street/locality

  • City

  • State

  • PIN code

  • Mobile number

KNITTING BY LOVE will not be responsible for delivery problems caused by incorrect, incomplete or inaccurate information provided by the customer.

If a shipment needs to be re-dispatched because of an incorrect address or other information provided by the customer, additional shipping charges may apply.

7. DELIVERY ATTEMPTS

Our delivery partners may make multiple delivery attempts depending on their service policies.

If the recipient is unavailable, the address cannot be located, or delivery cannot be completed, the courier may contact the customer for further instructions.

If an order is returned to us because the customer was unavailable, refused delivery, provided an incorrect address, or did not respond to the delivery partner, additional shipping charges may apply if the order needs to be shipped again.

8. DELAYS IN DELIVERY

We make reasonable efforts to ensure that orders are dispatched and delivered within the estimated timeframe.

However, delivery may be delayed due to circumstances outside our control, including:

  • Courier or logistics delays

  • Weather conditions

  • Natural events

  • Public holidays

  • Transportation disruptions

  • Strikes or service interruptions

  • Incorrect or incomplete delivery information

  • Remote or difficult-to-service locations

  • Other unforeseen circumstances

We appreciate your patience in such situations.

9. DAMAGED PACKAGES

Please inspect your package when it is delivered.

If the package appears visibly damaged, please take photographs of the package and its contents before or immediately after opening it, where possible.

If the product inside is damaged or defective, contact us as soon as possible at:

Knittingbylove@gmail.com

Please include your order number and photographs or videos showing the issue so that we can assess it and provide an appropriate resolution in accordance with our Return & Exchange Policy.

10. WRONG OR MISSING ITEMS

If you receive an incorrect item or an item appears to be missing from your order, please contact us as soon as possible at:

Knittingbylove@gmail.com

Please provide your order number and relevant photographs or other details so that we can investigate the issue.

If the issue is confirmed to be our error, we will arrange an appropriate resolution.

11. SHIPPING FOR EXCHANGES

KNITTING BY LOVE operates an exchange-only policy and does not offer refunds.

If an exchange is approved under our Return & Exchange Policy, the customer may be responsible for applicable shipping charges unless the exchange is required because the product received was defective, damaged or incorrect.

Any shipping charges applicable to an exchange will be communicated to the customer before the exchange is processed.

Replacement products are subject to availability.

12. NO INTERNATIONAL SHIPPING

We currently accept and deliver orders within India only.

Orders cannot be placed for delivery outside India through our website.

13. CONTACT US

If you have any questions regarding shipping, delivery or your order, please contact us:

KNITTING BY LOVE
Email: Knittingbylove@gmail.com
Address: 60, Madhur Enclave, Pallavpuram Phase 1,
Meerut – 250110, Uttar Pradesh, India

We will be happy to assist you with your order and delivery-related questions.

KNITTING BY LOVE
Handmade with love for your little ones.