Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to KNITTING BY LOVE.
Throughout these Terms of Service, the terms “we,” “us,” “our,” and “KNITTING BY LOVE” refer to KNITTING BY LOVE. We operate this website and online store, including all related information, content, features, tools, products and services, to provide you with a convenient and enjoyable shopping experience.
By visiting, browsing, accessing or purchasing from our website, you agree to be bound by these Terms of Service and our applicable policies, including our Privacy Policy and Return & Exchange Policy.
Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, please do not use our website or place an order.
SECTION 1 – ELIGIBILITY AND USE OF OUR WEBSITE
By using our website, you confirm that you are legally capable of entering into a purchase transaction under applicable law.
If you allow a minor to use your device to access our website, you are responsible for supervising their use and for any purchases made through the account or device.
You agree to provide accurate, complete and current information when placing an order or creating an account.
You are responsible for keeping your account and login information secure and for all activities carried out through your account.
SECTION 2 – OUR PRODUCTS
KNITTING BY LOVE offers handmade baby clothing, dresses, accessories and other handmade products.
Because many of our products are handmade, minor variations in colour, texture, size, stitching, pattern placement or finishing may occur. These natural variations are part of the handmade nature of our products and should not necessarily be considered defects.
We make reasonable efforts to display product photographs, colours and details as accurately as possible. However, the actual colour of a product may vary depending on your device, screen settings and lighting conditions.
Product descriptions, photographs, prices, availability and other details may be updated or changed from time to time.
We reserve the right to discontinue products or limit the quantity of products available for purchase.
SECTION 3 – ORDERS
When you place an order through our website, you are making a request to purchase the selected products.
An order is considered accepted once KNITTING BY LOVE confirms the order and receives the required payment.
We reserve the right to refuse, cancel or limit an order where necessary, including in cases of incorrect pricing, product availability issues, suspected fraudulent activity, incorrect customer information or other circumstances beyond our reasonable control.
If we cancel or are unable to fulfil an order, we will contact you using the information provided when placing the order.
Please carefully review your product selection, size, colour, shipping details and other order information before completing your purchase.
Once an order has been processed or dispatched, cancellation or modification may not be possible.
SECTION 4 – PRICES AND PAYMENTS
All product prices displayed on our website are subject to change without prior notice.
The price applicable to your purchase will generally be the price displayed at the time you place your order.
Shipping charges, taxes or other applicable charges will be displayed during the checkout process where applicable.
You agree to provide accurate and complete billing, payment and contact information.
We reserve the right to correct pricing, product or payment errors, including after an order has been placed, where permitted by applicable law.
SECTION 5 – SHIPPING AND DELIVERY
We aim to dispatch and deliver orders within the estimated timeframes displayed on our website or communicated to you.
Delivery times are estimates and may vary depending on the delivery location, courier availability, weather, holidays, customs procedures, unforeseen circumstances or other factors outside our reasonable control.
Once an order has been handed over to the delivery partner, delays caused by the courier or other third parties may be outside our control.
Customers are responsible for providing an accurate and complete delivery address and contact information.
If an order cannot be delivered because of an incorrect or incomplete address, refusal to accept delivery, or repeated unsuccessful delivery attempts, additional shipping charges may apply where applicable.
SECTION 6 – RETURN & EXCHANGE POLICY
KNITTING BY LOVE does not offer refunds.
Eligible products may be exchanged in accordance with our Return & Exchange Policy.
We provide a 10-day exchange period from the date the customer receives the order.
To qualify for an exchange, the product must generally be:
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Unworn and unused
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In the same condition in which it was received
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With original tags attached
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In its original packaging
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Accompanied by proof of purchase
Customers must contact us and receive approval before sending an item back.
Items sent to us without prior approval may not be accepted.
For complete details, please refer to our Return & Exchange Policy available on our website.
SECTION 7 – DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order when you receive it.
If you receive a product that is damaged, defective or different from what you ordered, please contact us as soon as possible at:
We may request photographs, videos or other information to evaluate the issue.
If the issue is determined to be our responsibility, we will provide an appropriate resolution in accordance with our Return & Exchange Policy.
SECTION 8 – HANDMADE PRODUCT VARIATIONS
Our products are handmade and may contain small differences from one item to another.
Minor variations in:
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Colour
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Stitching
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Pattern
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Measurements
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Texture
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Embroidery
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Finishing
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Decorative details
may occur.
Such variations are a natural characteristic of handmade products and do not necessarily constitute a defect.
For products made especially for babies and children, please carefully review the product description, size information and care instructions before placing your order.
SECTION 9 – INTELLECTUAL PROPERTY
All content available on the KNITTING BY LOVE website, including but not limited to our brand name, logo, product photographs, graphics, designs, text, descriptions, images, videos and other original material, belongs to KNITTING BY LOVE or is used with appropriate permission.
You may access and use the website for your personal, non-commercial purposes.
You may not copy, reproduce, modify, distribute, sell, publish, transmit or commercially use our content without our prior written permission.
Unauthorised use of our brand name, photographs, product designs or other intellectual property is prohibited.
SECTION 10 – THIRD-PARTY SERVICES AND LINKS
Our website may contain links to or integrations with third-party services, payment providers, delivery partners, social media platforms or other external websites.
We do not control or operate these third-party services and are not responsible for their content, policies, availability or practices.
Your use of third-party services may be subject to the terms and policies of those third parties.
SECTION 11 – SHOPIFY
Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and services to you.
However, purchases made through our website are transactions between you and KNITTING BY LOVE.
Shopify provides the underlying e-commerce infrastructure but is not responsible for the products sold by KNITTING BY LOVE or the fulfilment of your orders.
SECTION 12 – PRIVACY
Your use of our website is also subject to our Privacy Policy.
We collect and process information necessary to operate our website, process orders, arrange deliveries, communicate with customers and provide our services.
Please review our Privacy Policy for information about how your personal information is collected, used and protected.
SECTION 13 – CUSTOMER REVIEWS AND FEEDBACK
If you voluntarily submit reviews, comments, photographs, suggestions or other feedback to KNITTING BY LOVE, you grant us permission to use that content for purposes related to operating, improving and promoting our business, subject to applicable law.
You confirm that any content you submit does not infringe the rights of another person or contain unlawful, misleading or inappropriate material.
We reserve the right to remove or decline to publish content that we consider inappropriate, unlawful, offensive, misleading or otherwise unsuitable.
SECTION 14 – PROHIBITED USE
You agree not to use our website:
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For any unlawful or fraudulent purpose
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To violate any applicable law or regulation
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To infringe our intellectual property rights or those of others
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To upload or transmit viruses, malicious code or harmful material
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To interfere with the operation or security of our website
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To impersonate another person or provide false information
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To attempt unauthorised access to our systems
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To copy or commercially exploit our website content without permission
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To engage in activities that could damage KNITTING BY LOVE, our customers or our website
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.
SECTION 15 – ACCURACY OF INFORMATION
We make reasonable efforts to keep the information on our website accurate and current.
However, occasional typographical errors, inaccuracies or omissions may occur, including in relation to product descriptions, prices, availability, promotions, shipping information or other website content.
We reserve the right to correct errors and update information at any time.
SECTION 16 – DISCLAIMER
Our website and its content are provided for general shopping and informational purposes.
While we make reasonable efforts to provide accurate information, we do not guarantee that the website will always be uninterrupted, error-free or completely free from technical issues.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
SECTION 17 – LIMITATION OF LIABILITY
To the extent permitted by applicable law, KNITTING BY LOVE will not be responsible for indirect, incidental or consequential losses arising from your use of our website or products.
Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is not permitted under applicable law.
Our liability, where legally applicable, will be limited to the extent permitted by law.
SECTION 18 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless KNITTING BY LOVE and its service providers from claims, losses or expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.
SECTION 19 – SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or limited to the extent necessary, and the remaining provisions shall continue to remain in effect.
SECTION 20 – CHANGES TO THESE TERMS
We may update or modify these Terms of Service from time to time.
The updated version will be posted on this page with the revised effective date where appropriate.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
SECTION 21 – GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with these Terms or your use of our website shall be subject to the jurisdiction of the competent courts having jurisdiction over Meerut, Uttar Pradesh, India, subject to applicable law.
SECTION 22 – CONTACT INFORMATION
If you have any questions regarding these Terms of Service, our products, orders, exchanges or any other matter, please contact us:
KNITTING BY LOVE
Email: Knittingbylove@gmail.com
Address: 60, Madhur Enclave, Pallavpuram Phase 1,
Meerut – 250110, Uttar Pradesh, India
KNITTING BY LOVE
Handmade with love for your little ones.